Privacy Notice
Hey Alfred Corp., a company incorporated in the State of California, United States, trading as Hey Alfred, is responsible for the processing of your personal data. You can reach us at contacto@heyalfred.mx . Although we are a U.S. entity, we process data from guests domiciled in Mexico in accordance with Mexico's Federal Law on Protection of Personal Data Held by Private Parties (LFPDPPP).
1. What data we collect
We collect the data you provide directly when booking, filling out a form or contacting us: name, email, phone, company, department, city of interest and stay dates. To complete a booking, our booking engine additionally collects the billing and payment data required.
2. Sensitive data
We do not collect sensitive personal data. Should it ever become necessary, we will request your express written consent.
3. How we use it
Primary purposes, necessary for the relationship: managing your booking or request, issuing invoices, coordinating check-in and your stay, and supporting you during and after the service. Secondary purposes, which you may refuse without affecting the service: sending promotions, satisfaction surveys and commercial communications.
4. Who we share it with
We share data only with those necessary to deliver the service: our booking management system (Hostaway), payment processors, electronic invoicing providers and, where applicable, the property owner or the transport and event vendors you contract. We do not sell or rent your data to third parties.
5. Your ARCO rights
You have the right to Access, Rectify, Cancel or Object to the processing of your data, and to withdraw your consent. Send your request to contacto@heyalfred.mx stating your full name, the right you are exercising and a contact method. We will respond within a maximum of 20 business days.
6. Cookies and similar technologies
This site and our booking engine use cookies to remember your preferences, keep your booking session active and measure site usage. You can disable them in your browser, but some features — such as completing a booking — may stop working.
7. International transfers
Some of our technology providers host information outside Mexico. By using our services you accept this transfer, carried out under the security measures required by applicable regulations.
8. Changes to this notice
We may update this notice. The current version will always be published on this page. Last updated: August 9, 2026.
9. Contact
For any questions about this notice: contacto@heyalfred.mx ·Privacy Policy – Hey Alfred
Last updated: [February, 2026
Welcome to Hey Alfred (“we,” “our,” or “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://heyalfred.mx
and use our services.
By using our website, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect personal information that you voluntarily provide to us when you:
Make a reservation
Fill out a contact form
Subscribe to updates or promotions
Communicate with us by email or chat
Use our guest portals or booking tools
Personal data may include:
Full name
Email address
Phone number
Billing information
Reservation details
Identification information when required for lodging regulations
Any information you choose to provide in messages
2. Automatically Collected Information
When you visit our website, we may automatically collect:
IP address
Browser type
Device information
Pages visited
Date and time of visits
Referring URLs
Usage data and analytics
This data helps us understand how visitors use our website and improve user experience.
3. How We Use Your Information
We use collected information to:
Process and manage reservations
Provide customer support
Send booking confirmations and service messages
Improve our website and services
Personalize user experience
Prevent fraud or misuse
Comply with legal obligations
Send marketing communications (only if you opt in)
4. Cookies and Tracking Technologies
We use cookies and similar technologies to:
Remember user preferences
Improve website functionality
Analyze traffic and usage patterns
Support marketing and advertising efforts
You can disable cookies in your browser settings. However, some features of the website may not function properly.
5. Sharing of Information
We do not sell personal information.
We may share data with:
Booking and payment processors
Property management and hospitality partners
Service providers who help operate our business
Legal authorities if required by law
Fraud prevention services
All partners are expected to protect your data.
6. Data Retention
We retain personal data only as long as necessary for:
Fulfilling reservations
Legal or tax obligations
Dispute resolution
Business operations
When no longer needed, data is securely deleted.
7. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect personal information. However, no internet transmission is 100% secure.
8. Your Privacy Rights
Depending on your location, you may have rights to:
Access your personal data
Correct inaccurate data
Request deletion
Restrict or object to processing
Data portability
Withdraw consent for marketing
To exercise rights, contact:
contacto@heyalfred.mx
We respond within legally required timeframes.
9. CCPA (California Privacy Rights)
California residents may request:
Disclosure of collected personal data
Deletion of personal data
Opt-out of data selling (we do not sell data)
Requests can be submitted via email.
10. GDPR (European Privacy Rights)
EU/EEA users have rights including:
Access
Rectification
Erasure
Restriction of processing
Objection
Data portability
Contact us to exercise these rights.
11. Children's Privacy
Our services are not directed to children under 13.
We do not knowingly collect personal data from children.
If you believe a child provided data, contact us and we will remove it promptly.
12. Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for their privacy practices.
13. Updates to This Policy
We may update this policy occasionally.
The latest version will always be posted here with the updated date.
14. Contact Us
If you have questions about this Privacy Policy:
Hey Alfred
🌐 https://heyalfred.mx
📧 contacto@heyalfred.mx